This Privacy Policy explains how StarCity Casino Online (“StarCity Casino”, “we”, “us”, or “our”) collects, uses, discloses, and manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). StarCity Casino is committed to protecting the privacy of residents of Australia who use our online services, including our website, applications, and related platforms.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for our business functions and activities as an online casino provider. The types of personal information we may collect include your name, date of birth, contact details (such as address, email, and phone number), identification documents, payment information, device information, and gaming activity. This information may be collected directly from you when you register an account, communicate with us, participate in promotions, or use our services. We may also collect information from third parties where authorized or required by law.
2. Purpose of Collection
Your personal information is collected for the following purposes: verifying your identity, managing your account, processing payments and transactions, complying with legal and regulatory requirements such as anti-money laundering (AML) and responsible gambling obligations, providing customer support, conducting marketing and promotional activities (where permitted), and improving our products and services. We only collect information that is necessary for these purposes and take reasonable steps to ensure that your information is accurate and up to date.
3. Use and Disclosure of Personal Information
StarCity Casino uses your personal information to operate and provide our services to you, including fulfilling our contractual and legal obligations. We may disclose your personal information to third parties such as payment processors, identity verification providers, regulatory authorities, and our affiliated entities. Disclosure may also occur if it is required or authorized by law, or with your consent. We do not sell or rent your personal information to third parties for their direct marketing purposes. Where we disclose personal information to third parties, we require them to handle your information in accordance with applicable privacy laws.
4. Cookies and Tracking Technologies
Our website and applications use cookies and similar tracking technologies to enhance your user experience, analyze website usage, and offer personalized content and advertisements. Cookies are small data files stored on your device that help us recognize you and remember your preferences. You may choose to disable cookies through your browser settings, but this may affect the functionality of our services. For more information on how we use cookies, please refer to our Cookie Policy.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Security measures include encryption, access controls, secure storage, and regular system monitoring. Access to your personal information is restricted to authorized personnel who require it for legitimate business purposes. While we implement robust security practices, no system can be guaranteed as completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized use.
6. Data Storage and Cross-Border Disclosure
Your personal information may be stored in electronic or hard copy form, either on our premises or with our trusted service providers. In some cases, your information may be transferred or disclosed to recipients located outside Australia, such as cloud hosting providers or international affiliates. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or is subject to equivalent data protection laws.
7. Access and Correction
You have the right to access the personal information we hold about you and to request its correction if it is inaccurate, out-of-date, incomplete, or misleading. Requests for access or correction can be made by contacting our Privacy Officer using the contact details provided below. In certain circumstances, we may refuse access or correction as permitted by law, but we will provide you with reasons for our decision.
8. Marketing Communications
We may send you marketing communications about our products, services, and promotions, provided you have given your consent or as otherwise permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. Your choice to opt out will not affect your access to our core services.
9. Legal and Regulatory Compliance
StarCity Casino complies with all applicable laws and regulations governing the collection, use, and disclosure of personal information in Australia, including obligations related to responsible gambling and anti-money laundering. We may be required to retain certain information for statutory periods or disclose information to regulatory authorities as part of our compliance obligations.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the online gaming environment. The latest version will always be available on our website and will include the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how we handle your personal information.
11. Contact Information and Complaints
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint about our handling of your personal information, please contact our Privacy Officer at:
- Email: [email protected]
- Mail: Privacy Officer, StarCity Casino Online, Level 1, 80 Pyrmont Street, Pyrmont NSW 2009, Australia
- Phone: +61 2 9777 9000
We will respond to your inquiry or complaint in a timely manner and in accordance with applicable law. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
12. Further Information
For more information about privacy and your rights under Australian law, you can visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.